Returns

Return Policy

Authorization for product returns must be approved by Nourish Me GmbH.

All deliveries are generally excluded from exchange, with the exception of unused and unopened goods that have been damaged in shipping and wrongly delivered goods. 

If you receive the wrong products or goods damaged by post, we ask you to inform us immediately after receipt and no later than 10 work days of the goods so that we can check a possible exchange / refund.

Please contact us through our contact form. 

Product Replacement / Refund

Defective Opened Product

Nourish Me GmbH will replace defective products so long as the defect is reported during the applicable reporting period and verified by the Customer Service team of Nourish Me GmbH

Please contact us through our contact form.

If Nourish Me GmbH is unable to replace any such products, Nourish Me GmbH will refund the product purchase price within 7 business days after confirmation of the defect by the Customer Service team of Nourish Me GmbH.

Nourish Me GmbH. will have no responsibility for any damages to the Products in the event that the products: 

(i) are improperly handled by the shipping carrier after delivery to carrier in good order; 

(ii) are subject to extreme atmospheric conditions by carrier or Customer; 

(iii) are misused in any manner by carrier or Customer; 

(iv) are modified in any way, including but not limited to by incorporation into or integration with other products; 

(v) are not used in accordance with accompanying instructions, industry standards and practices; or 

(vi) are used for a different purpose than intended.

 
Unopened Wrongly Delivered Product

Provided that the unopened wrongly delivered product is properly reported within the applicable notification period and is approved for return, Nourish Me GmbH will refund the product purchase price within 10 business days after receipt of the unopened product by the Nourish Me GmbH.

Please contact is through our contact form.

All unopened products must be returned in original condition, with all seals and other components fully intact and all unopened products must be suitable for resale upon receipt by Nourish Me GmbH. 

If the returned product has been tampered with or opened by a customer, no refund will be made to the customer.